FAQs

Frequently Asked Questions

1. Where is my order?
   To provide you with the necessary information, we've compiled a comprehensive shipping guide, which you can find here. Typically, you can expect your order to arrive within 5-8 business days; however, during peak periods, shipping may take up to 8-15 business days.

   If your order hasn’t arrived within this timeframe, please don’t hesitate to contact our dedicated support team, and we will look into it for you.

2. How do I track my order?
   Once your order is processed, you will receive a confirmation email with a tracking number and a link to track your package's progress. You can also input the tracking number here to monitor its status.

3. Customs Charges
   You won’t be burdened with customs charges when making a purchase from us. Any applicable charges are covered by us, ensuring you’re never asked to pay them. If, by any chance, you encounter issues related to customs charges, please don’t hesitate to get in touch with us.

4. How do I cancel my order?
   If after placing your order you realize you’ve made a mistake or changed your mind, please reach out to us as soon as possible. If your order has not been shipped, we'll be able to cancel it and process a refund for you.

   Please note that once an order has been shipped, we are unable to cancel it.

5. Returns Policy
   You have the flexibility to initiate a return within 30 days from the date the item is marked as delivered. If you are unhappy with your order or have received a faulty item, please reach out to us within 30 days of delivery, and we will assist you. Check our Return & Refund Page for more information.

6. Do you offer international shipping?
   Yes, we offer international shipping to most countries.

7. Contact Us
   If we still haven’t managed to answer your question, please feel free to contact us here, and we’ll get back to you as soon as possible.